Today I was thinking about integrating our company’s SugarCRM with our Laconi.ca installation. I thought it would be cool, if our CRM could automatically tweet to Laconi.ca if e.g. a new case have been filed or mail has arrived to some of the group inboxes. There are several quite easy ways to do this. I began by logging into Sugar and looking around what data I would actually want to get out.
So as I clicked the Admin button and went to admin area I realized that there is a new version of SugarCRM available. Ok, I’ll install the new version first I thought hmm.. lets see release notes hmm.. a new feature Sugar Feeds, sounds cool. Maybe I could finally get Trac like timeline RSS feed from SugarCRM. Here is what release notes said:
Sugar Feed enables users to be informed as soon as a user creates a new contact, lead, opportunity, or case. Users can add a My Sugar Feed dashlet on their Home page so that when a user performs any of these actions, a message displays in the dashlet on
their Home page. Userscan also be notified when a lead is converted, when a case is closed, and when an opportunity is closed.
Additionally, users can post status updates, external links, images, and YouTube videos for other users to view within the dashlet.
After reading that I still continued to believe that this would be like users life stream RSS-feed. Guess what, it was not. Sugar Feeds is SugarCRM’s internal message sending service. Sure it sounds kinda cute “aww, now I can send these nice little messages to my co-workers” but really. As long as there is no API and no RSS why would anyone log in to SugarCRM to read and write these messages.
As much as I do value the effort of the SugarCRM’s team and their bold moves on the open source field, I still cannot understand who would want to use Sugar Feeds.
Tags: sugarcrm
I`m gonna use those feeds on my aplication, it can be helpful to track users actions. [i hope haha]
It only works for a few modules, that was desapointing though.